If you are in the US or Europe with good internet download speed (> 3 Mbps) you should not experience this issue unless the internet upload speed of the broadcaster is bad. If the issue shows up check
a) your internet download speed
b) ask the broadcaster if has internet connection issues/on WiFi. if everything is ok on broadcaster and viewer side, write a direct message to Dr. MJG on his channel: DRMJG If it severe, contact our support.